Garage door opener repair
Garage door remote or keypad stopped working?
If the wall button still opens the door, the opener is fine and the problem is the remote, the keypad or the programming. On most of these calls we reprogram or replace the remote and you're done.
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- Licensed & insured
Is this what you're seeing?
The wall button inside the garage opens the door, but the remote or outside keypad does nothing.
A new or spare remote won’t program to the opener.
The remote only works when you’re right next to the door.
You moved into a house and don’t know which remotes are programmed to it.
What's going on
Remotes and keypads talk to the opener’s receiver using a rolling code. They have to be paired through the learn button on the motor unit, and the opener only remembers a limited number of them.
The usual causes are a dead battery, a remote that has lost its pairing, a wireless keypad with a changed or forgotten code, or an older opener that can’t learn newer remotes. If the wall button also fails, the problem is the opener itself.
What to do right now
Do
Try the wall button. If it works, the opener and door are fine.
Replace the remote or keypad battery.
If you moved in recently, ask us to clear the old codes so only your remotes open the door.
Don't
Don’t hold the learn button for long if you’re unsure. On many openers that erases every remote at once.
Don’t buy a universal remote until you know which opener and code system you have.
How we fix it
This is usually a quick part of garage door opener repair. Our records show what these remote and keypad calls came down to.
What the work involved
- Remotes programmed40 of 82 jobs
- New opener12 of 82 jobs
- New remote7 of 82 jobs
- New keypad4 of 82 jobs
- Travel limits reset4 of 82 jobs
- Remote and keypad jobs since 2018
- 94
- Typical time on site
- 30 min
Recent jobs like this
Sep 2026
AuroraFound
The opener needed two remotes programmed and its travel limits reset.
Fixed
Programmed both remotes and reset the travel limits.
Aug 2026
BoulderFound
LiftMaster remotes, a keyless keypad and myQ all needed setting up.
Fixed
Programmed the remotes, the keypad and myQ.
Mar 2025
LakewoodFound
Two remotes needed replacing.
Fixed
Replaced both and cleared the old codes out of the opener.
Dec 2024
ArvadaFound
Three LiftMaster remotes needed replacing.
Fixed
Replaced them, cleared the old remotes from the opener, and changed its light bulbs.
Dec 2024
LakewoodFound
The remotes needed reprogramming and the safety sensors needed adjusting.
Fixed
Reprogrammed the remotes, adjusted the sensors and lubricated the door.
Oct 2024
ThorntonFound
A Genie remote needed replacing.
Fixed
Replaced it and programmed the new one.
Repair or replace?
A remote or keypad problem is almost never a reason to replace the opener. The exception is an opener too old to learn current remotes. Then a new opener is the cleaner fix.
Related questions
Why won't my garage door remote work?
Why your garage door remote stopped working: a dead battery, lost programming, range or antenna trouble, or LED-bulb interference, and how to fix it.
Read full answerWhy is my garage door keypad not working?
Garage door keypad not working? It's usually a dead battery, lost programming, or worn buttons. Here's how to fix a keypad that won't open the door.
Read full answerWhy does my garage door remote work but the keypad does not?
When the remote works but the keypad does not, the problem is almost always the keypad itself, not the opener.
Read full answerWhy won't my garage door opener accept a new remote?
The most common reasons are a wrong remote for the frequency or security system, a dead battery in the new remote, or the opener being in a learn-lockout state.
Read full answerWhere is the learn button on a garage door opener?
The learn button is on the motor unit on the ceiling, near where the antenna wire hangs down, usually under or behind the light lens.
Read full answerRelated services
Get your remotes working again
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